Information we collect
To provide requested products and services, Eleven Cannabis Co. may collect information you voluntarily provide, including your name, mailing address, email address, phone number, account details, purchase history, messages, and information submitted through an order or promotion.
We may also collect non-identifying demographic or technical information, such as age range, browser type, device information, IP address, access time, referring page, and site activity.
- Information provided when registering or placing an order
- Information submitted for offers, contests, or communications
- Messages sent to our store
- Transaction and purchase-related information handled by service providers
How we use information
We use information to operate the website and connected services, fulfill requests, communicate about accounts and orders, provide requested products or information, enforce agreements, notify users of changes, improve site performance, prevent fraud, and deliver marketing where consent or applicable law permits.
- Provide and support requested services
- Communicate about orders, accounts, and store updates
- Analyze site performance and popular content
- Comply with legal obligations and protect users or the business
Sharing with third parties
Eleven Cannabis Co. does not sell, rent, or lease customer lists. We may share information with trusted providers that support ordering, hosting, analytics, communications, customer service, payment-related functions, or other requested services. Those providers may use information only for the contracted purpose and under their own applicable terms.
We may disclose information when required by law or when we reasonably believe disclosure is necessary to comply with legal process, protect rights or property, investigate suspected unlawful activity, or protect personal safety.
Tracking and analytics
We may measure which site pages and features users visit to understand what services and content are useful. Cookies, pixels, or similar technologies may support analytics, security, preferences, or advertising. Browser settings may allow you to control certain cookies, although blocking them can affect site functionality.
Automatically collected information
Technical data may include IP address, browser and device type, domain names, access times, approximate location derived from network information, and referring website. We use it to operate the service, maintain quality, detect problems, and produce aggregate statistics.
External links
The website links to third-party services. Eleven Cannabis Co. is not responsible for the content or privacy practices of those services. Review the privacy notice of any third party that collects information after you leave our site.
Security
We use reasonable safeguards, including encrypted HTTPS connections, to protect information from unauthorized access, use, or disclosure. No internet or wireless transmission is guaranteed to be completely secure, and users acknowledge the inherent security and privacy limitations of online communication.
Deletion requests
Subject to legal and operational exceptions, a verified request may ask us to delete personal information in our records and direct relevant providers to do the same. We may retain information needed to complete a transaction, detect or prevent fraud, debug errors, exercise legal rights, comply with law, perform permitted research, or make lawful internal uses compatible with the reason it was collected.
Age restrictions
The cannabis portions of this website are intended only for adults age 21 and older. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information, contact us so we can review and address the request.
Email communications
We may send transactional messages, announcements, promotions, confirmations, surveys, or general communications where permitted. Email technology may report whether a message was opened or a link was selected. Marketing messages include an unsubscribe method, but service-related communications may still be sent when necessary.
External data storage
Information may be stored or processed on systems operated by contracted hosting, ordering, communications, analytics, and other technology providers. Their processing is subject to applicable agreements and privacy terms.
Changes to this policy
We may update this policy as services, practices, or laws change. Material changes may be communicated by updating this page, placing a notice on the website, or using the primary contact information associated with an account. Continued use after an update acknowledges the revised policy.
Contact
Questions or privacy requests may be sent to Eleven Cannabis Co., 3120 W Eleven Mile Rd, Berkley, MI 48072.
Email: contact@elevencannabisco.com
Phone: (248) 965-3788